William E. Shotts, Jr.
To creatively solve technical and business
Bachelor of Industrial Design (BID), Syracuse
LinuxCommand.org, 2000 - Present
is a education and advocacy web site that helps new users of the
GNU/Linux operating system. It has been viewed by more than two million
visitors and has been used as a teaching resource in various
secondary and college courses world wide and has been translated into
several additional languages. In addition to its home on
sourceforge.net, it is also mirrored by the Vienna
University of Technology, Austria.
Media Cybernetics, Inc., 1998 - 2004
Media Cybernetics is the world's number one
provider of scientific image analysis software for the industrial,
life science, and forensic markets. The company's flagship product,
Image-Pro® Plus has been the recipient of numerous industry awards
Vice President of Technical Services,
Director of Technical Services, 1998-2000
Managed the company's technical support and
quality assurance programs, developed staff of support/test
engineers and technical writers, wrote and implemented the company's
technical support and quality policies.
Developed comprehensive set of quality system
documents for the company.
Devised automated software testing procedures
Implemented an automated document control
system to maintain all of the company's quality-related documents.
Represented the company during several
quality system audits conducted by pharmaceutical company customers.
Implemented a new software defect tracking
system using a popular open source solution (Bugzilla) to replace a
rudimentary home-grown system.
Created the company's automated SQA project
tracking system, which maintains a detailed history of all software
Developed the company's first web-based
technical support system.
Successfully conducted the company's first
outsourced software project, a one year quality assurance project
for a major new product family, using an off-shore contracting firm.
Mnemonic Systems Incorporated, 1994 - 1997
Mnemonic Systems specializes in state-of-the-art
technical solutions for law enforcement. The DRUGFIRE® program
was initiated by the FBI to automate the collection and correlation
of firearms evidence (cartridge cases and bullets).
DRUGFIRE is a client/server application consisting
of Sun SPARCstations located in crime labs throughout the country,
connected by a national WAN. Client systems are equipped with
microscopes and video cameras for capturing images of collected
specimens. Data and images are stored in regional servers to allow
firearms examiners to share a common database of imagery and to
perform automated correlation of search results.
DRUGFIRE National Operations Manager,
DRUGFIRE Operations Coordinator, 1994-1996
Managed a diverse staff of UNIX system
administrators, network administrators, systems and hardware
integration specialists, technical writers, and customer support
Oversaw deployment of more than 100 new
Provided ongoing support of DRUGFIRE
Developed automated methods for installation
and configuration of DRUGFIRE software on new systems.
Implemented the first practical Quality
Assurance program for project.
Directed development of project's first
disaster recovery plan.
Designed DRUGFIRE hardware configurations.
Wrote customer support tools to monitor WAN
status for tracking technical support issues.
Consulted on various WAN issues to both the
FBI and numerous state and local agencies.
Conceived DRUGFIRE National Training Center
as a faster and more cost effective method of providing end-user
Media Cybernetics, Inc., 1985-1994
Media Cybernetics is a software developer
providing advanced imaging products and technologies to end-users,
OEM and ISV customers. Among these products were raster editors,
scanner support programs, image manipulation programs, scientific
image analysis products, programming tool kits, file format libraries
and device drivers.
Product Manager for Programming Products,
Director of Engineering Services, 1990-1994
of Technical Support, 1986-1990
Technical Support Programmer, 1985
Managed software technical support, hardware
support, quality assurance, documentation, and manufacturing
Created company's quality assurance plan.
Wrote company's quality assurance database
Directed the quality assurance and
configuration management of all of company's DOS, Windows, and UNIX
HALO Desktop Imager®(Winner
of PC Magazine Editor's Choice, Nov. 1992)
Xerox Gray F/X®(Winner of PC
Magazine Editor's Choice, Sep. 1990)
Microsoft PhotoCD Graphic Import
Filter (used in a variety of Microsoft Windows 3.1 products)
Letter of Commendation 1996, Mnemonic Systems
Outstanding Achievement Award 1994, 1995,
1996, Mnemonic Systems Incorporated
Excellence In Engineering Award (3 times),
Third Place Winner in First Annual Computer
Graphics Contest sponsored by Microcomputing magazine. Winning entry
appeared in the July 1981 issue
Named Outstanding Member of the Third Year
and Fifth Year Classes by the faculty of the Department Of Design,
Intel x86 (8088-Pentium 4), Sun SPARCstation
4,5,10,20, SPARCserver 1000E, Ultra 1, 2
GNU/Linux (Red Hat Enterprise Linux 3-4, Red Hat
Linux 4.x-9, Fedora Core 1-7, Ubuntu, Suse, Gentoo, Smoothwall), FreeBSD,
Solaris, Coherent, MS Windows 3.x-XP, MS-DOS
UNIX System Administration
X.org, XFree86, KDE, GNOME, Open Look, FVWM, shell
programming, user account administration, Linux kernel configuration,
Linux installation and configuration, RPM, yum, Kickstart, CUPS,
Samba, Solaris JumpStart, printer administration, networking, email
configuration, news server administration
sh, ksh, bash, awk, tcl/Tk, VisualBasic, VBA,
Auto-Pro, SQL, Perl, Python, PHP, m4, Pascal, Xbase, Z80
assembler, various product installation scripting languages
MS Office, MS Project, MASTERControl, Bugzilla,
MySQL, OpenOffice.org, large number of UNIX utilities and GNU tools,
vi, CVS, RCS, Latex, SourceSafe
TCP/IP, PPP, SLIP, Frame Relay, UUCP
10/100BaseT and 10Base2 cabling, hubs, routers,
switches, 802.11b/g access points, FRADs, 56K and T1 CSU/DSUs
Computer Graphics Hardware
Display adapters, printers, scanners, digital
cameras, video frame grabbers, plotters, graphics tablets, film
Computer Graphics Languages/Software
HTML/CSS, ImageMagick, Netpbm, GIMP, POV-Ray, xv,
HPGL, Rayshade, DKBTrace, PCL, PostScript, various graphics and
imaging file formats, HALO, SANE, SCED, various paint, scanning,
photo digitizing and retouching products
Modems, multi-port serial boards, video cameras,
QIC tape drives, robotic-arm 8 mm DAT drives, Zip drives